You should turn off the phone and then press and hold the Volume Down key.
While holding the key, put your device to charge.
Wait until an exclamation mark appears, then let go of the key.
Then press the keys...
Unblock your phone and open "Settings".
Next, press "About phone".
Now, select "Reset your phone".
Click on "Yes" to confirm.
All done! Wait until your device restarts.
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