1. You should turn off the phone and then press and hold the Volume Down key.

    Hard Reset keys Nokia 1020 Lumia and similar series

  2. While holding the key, put your device to charge.
  3. Wait until an exclamation mark appears, then let go of the key.
  4. Then press the keys in the following sequence: the Volume Up key, the Volume Down key, the Power key, and the Volume Down key.
  5. Good job! After these actions, your device will be reset.

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