1. Check whether the device is turned off.

    Hard Reset keys Nokia Lumia 636

  2. Press and hold the Power button and the Volume Down key for several seconds.
  3. When the device vibrates, press the Volume key once again.
  4. As soon as you see an exclamation mark on the screen, release the keys.
  5. Press the following keys: the Volume Up key, the Volume Down key, the Power button and the Volume Down key.
  6. Please note that when a Hard Reset is completed, you will not be able to restore your data.

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