You should turn off the phone and then press and hold the Volume Down key.
While holding the key, put your device to charge.
Wait until an exclamation mark appears, then let go of the key.
Then press the keys...
Press the Power button to switch off your phone.
Press and hold the Volume Down key and the Power button.
As soon as the device vibrates, release only the Power button.
When an exclamation mark appears on the...
Unblock your phone and open "Settings".
Next, press "About phone".
Now, select "Reset your phone".
Click on "Yes" to confirm.
All done! Wait until your device restarts.
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