First of all, turn off your device.
Then, hold down the Volume Up key and the Power button.
As soon as the Recovery Menu appears, release the keys.
Now select "Wipe data/Factory reset" using the Volume...
Press the Power button to turn off the phone.
After that, hold down the Volume Up key and the Power button.
Release the keys when the TECNO logo appears.
Press the Power button and the Volume Up key again when...
With the phone turned on, go to "Settings".
In Settings select "Backup & Reset".
Then choose "Factory data reset".
Click on "Reset phone" and "Erase...
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