Press the Power button to turn off the phone.
After that, hold down the Volume Up key and the Power button.
Release the keys when the TECNO logo appears.
Press the Power button and the Volume Up key again when...
With the device turned off, hold down the Volume Down key and the Power button.
Wait until the Factory Mode appears on the screen, then release the buttons.
Now select "Clear eMMC" using the Volume...
With the phone turned on, go to "Settings".
In Settings select "Backup & Reset".
Then choose "Factory data reset".
Click on "Reset phone" and "Erase...
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