You must turn off the device .
Hold down the Volume Up key and the Power button.
Wait until the Recovery Mode appears and then release the keys.
Now, choose "wipe data/factory reset"...
Turn on your device and go to the "Dialer".
Now enter the proposed code: *#*#2846579#*#*.
Finally tap on "Reset Factory" and press "Ok" to confirm.
Great! Phone data will be deleted.
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