1. You should turn off the device.

    Hard Reset keys Motorola Moto X4

  2. Hold down the Volume Down key and the Power button.
  3. In the new menu select "Recovery".
  4. To do this, use the Volume Down key to navigate and the Power button to confirm.
  5. When the Android logo appears, hold down the Volume Up key and the Power button.
  6. Then press "wipe data/factory reset" using the Volume keys and the Power button.
  7. Choose "user data + personalized content" using the same keys.
  8. Tap on "reboot system now" to finish the process.
  9. That's all! You can't restore the memory of your device after a Hard Reset.

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