1. Make sure you switched off the phone.

    Hard Reset keys Alcatel One Touch

  2. Hold down the Volume Up key and the Power button for a few seconds.
  3. Wait until a bootloader screen appears, then release the keys.
  4. Now select "wipe data/factory reset" using the Volume keys, the Home&Menu keys, and the Power button.
  5. Choose "factory reset".
  6. Finally, press "reboot system now" to finish the process.
  7. Good work! After a hard reset, your phone data will be deleted.

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