1. When you turn off the device, hold down the Volume Up key and the Power button.

    Hard Reset keys Alcatel One Touch Fire and similar series

  2. Wait until the Alcatel logo appears, then release only the Power key.
  3. Next, release all the buttons when "Recovery Mode" appears.
  4. Press "wipe data/factory reset" using the Volume keys and the Power button.

    Android system recovery Alcatel One Touch Fire and similar series

  5. Select "yes" and "reboot system now".
  6. Great! You should know that your device data will be deleted.

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